FAQ

We Have An Idea

Many of our clients come to us with an idea or a business problem that needs to be addressed.  If you have an idea we will work with you to establish the parameters for the project and our involvement and use our expertise to advise on the best way to approach the project.  Depending on your requirements, we are able to take end to end responsibility of a project to bring it to market or we can assist with specific aspects of the development as appropriate.

We Have Detailed Requirements

For clients that have a detailed understanding of their requirements, Mill Software will prepare a proposal document that sets out exactly how we will respond to those requirements to deliver the project.

We Need a Development Partner

The structure and expertise of Mill Software enables us to act as an effective development partner to create specific software to suit clients needs and business.  Please contact us to discuss your specific requirements.

We Need Additional Bandwidth and Resources

The structure of Mill Software enables us to effectively integrate with a client organisation to provide them with additional “bandwidth” and resources to complete a project.  We are able to do this in three ways:

  1. By taking responsibility for a project (or element) of a project and working independently
  2. By adding resources to the existing development team
  3. By providing services on a consultative basis focusing on a specific part, problem or stage of a project

We Need An Independent Review

Clients who come to us for an independent review usually require us to audit the function of existing software through our testing services or provide an opinion on a development project or business problem.

How Do You Protect Confidentiality?

The projects and technologies we work with are typically highly sensitive from both a commercial and an information security perspective.  All of our standard contracts include a confidentially clause and we have internal protocols in place to protect our clients.

What Are Your Capabilities?

We provide a unique combination of expertise and services.  Our capabilities encompass Embedded Linux Based Systems along with a wide range of languages, technologies, platforms, operating systems & frameworks including; Windows, Mac OS, Linux, iPhone, iPad, Web and various ARM based embedded devices.

How Do Your Fees Work?

The Mill Software fee structure utilizes a Capped Time & Materials model.  This approach sets a price that a work package (each development stage) will not exceed.

Once the capped fee is set and agreed, Mill Software records all work done towards the work package in time sheets. At the end of the work package, the customer is only charged for the hours worked or the capped amount, which ever is lower.

Some areas of work that are difficult to quantify or where the amount of work is entirely unknown may be quoted as time and materials and not capped

What Industries Do You Work With?

We work with clients across industries including:

  • Telecommunications
  • Consumer Electronics
  • Defence Systems & Technologies
  • Manufacturing Plant & Equipment
  • Business Management Tools, Technology & Reporting

What Size Clients Can Engage Your Services?

Our clients include both large corporations and clients bringing emerging technologies to market.

To discuss any questions you may have, please contact Mill Software on 03 9509 9719 or clientservices@millsoftware.com.au

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